This site uses cookies. To find out more, see our Cookies Policy

Manager, Call Center - Healthcare in Harrisburg at KEPRO

Date Posted: 8/11/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Harrisburg
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/11/2018

Job Description

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 1 billion people receive the right care, at the right time, in the right setting. 

Call Center Manager

 

Manages all functions and operations of the Call Center to include customer service and administrative functions to successfully meet contract deliverables within budgetary parameters. Develops strategic project plans for managing changes to Call Center systems and processes in response to Client approved changes in policy and procedures.

  • Works collaboratively with implementation teams, IT, and others as identified to ensure effective and efficient incorporation of additional lines of service.  
  • Determines work procedures, prepares work schedules, and expedites workflow.  
  • Builds and expands professional relationships with internal and external customers, colleagues and counterparts.  
  • Supports and promotes KEPRO’s ‘one company’ philosophy. 
  • Reports on contract deliverables on regular and ad hoc basis. 

 QUALIFICATIONS

  •     Bachelor’s Degree 
  •     Minimum 5 years’ experience management experience in a healthcare or insurance call center environment.
  •     Demonstrated management in customer service, conflict resolution and crisis de-escalation
  •     Strong analytical and reporting background. 
  •    Proficient in call center technologies/customer service management systems. 
  •     MS Office and other programs operating in a Windows environment.
  •     Demonstrated project planning and implementation experience.
  •   Strong partnership focus; ability to build and expand relationships. Adept at dealing with contract and provider relationships. 
  •    Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  •     Excellent written and oral communications skills required. Excellent interpersonal and organizational skills essential.
  •      Independent, self-motivated individual with high level ability to handle multiple priorities with varying deadlines. 

KEPRO offers challenging careers, excellent benefits and opportunities for advancement. Come grow with a progressive health care management leader. To apply please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please. KEPRO is an Equal Opportunity Employer.

KEPRO is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

CHECK OUT OUR SIMILAR JOBS

  1. Project Jobs
  2. Office Manager Jobs