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Program Manager in Tallahassee, FL at KEPRO

Date Posted: 9/29/2018

Job Snapshot

Job Description

Program Manager

Summary Description

Directs program to ensure efficiencies, deliverables and assigned contract functions are performed to the highest standards to strengthen the relationships with customers and meet contract requirements.

Accountabilities / Essential Functions

  • Effectively directs program through objectives and goals assigned for contract compliance. Monitors metrics and daily operations to ensure success.
  • Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities. Assists in budget review and management.
  • Works with management and corporate team for the enhancement of the RFP, new RFP cycles and related new business.
  • Oversees budget review and analysis to ensure the financial success of the program.
  • Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
  • Collaborates with management team to create an organizational structure that will ensure effective processes and work designs.
  • Assists in determining development opportunities for staff and teams.
  • Ability to provide supervision to staff that ensures excellent customer satisfaction.
  • Provide ongoing monitoring and supervision to meet contract deliverables for all operations
  • Provide data analysis and reporting that meets the contractor’s goals of quality care and cost effectiveness in a timely manner.
  • Statewide training of nursing facility and hospital providers, state staff, and internal staff/field evaluators.
  • Other duties as assigned

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Supervisory Responsibility

  • Operational oversight of licensed clinicians completing PASRR evaluations of individuals with suspected or confirmed mental illness to determine the presence of a Serious Mental Illness (SMI), as defined by 42 CFR 483.102(b)(1), Intellectual Disability or Other Related Conditions (ID/RC) as defined by 42 CFR 483.102(b)(3) and F.A.C. 59G-1.040(2)(b).
  • Manage contract compliance and all workflows to remain within required turnaround times.


  • BA/BS minimum, Master’s degree preferred.
  • Florida Licensure required (LCSW, LMHC, RN, clinical psychologist)

Skills, Knowledge Abilities

  • Knowledge of best practice in healthcare operations.
  • Knowledge of government policy and structure.
  • Knowledge of metrics, productivity measures and reporting.
  • Knowledge of regulatory agency compliance.
  • Knowledge of contract development and implementation.
  • Budget and financial skills.
  • Aptitude for systems planning and prioritization of tasks
  • Competent communication skills (written and verbal and listening); uses appropriate interpersonal skills with variety of stakeholders.
  • Knowledge of Federal Regulation 42 CFR, Chapter 483
  • Knowledge of Florida Administrative Code 59G-1.040
  • Knowledge of psychiatric disorders as defined by the most current Diagnostic and Statistical Manual in use.
  • Knowledge of standards of practice related to determination of Level of Care.
  • Knowledge of standards of practice related to mental health, intellectual and developmental disabilities, geriatric, and other disorders typically requiring long term care placement


  • Minimum 5 years of experience in operations and management; Healthcare experience strongly desired.

Mental and Physical Requirements        

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability


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