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Scheduler in Scarborough, ME at KEPRO

Date Posted: 2/28/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    3 to 4 years
  • Date Posted:

Job Description



JOB TITLE:            Scheduler

REPORTS TO:      Manager, Operations

DEPARTMENT:  Operations

FLSA STATUS:     Nonexempt

Summary Description

Responsible for scheduling appointments to conduct assessments for PASRR and LTC.


  • Schedule appointments with members for LTC and PASRR.
  • Provide directions and transportation needs. 
  • Confirms appointments with members and reviewers.
  • Maintains and organizes reviewer’s schedules and appointments.
  • Works closely with the customer service representative to ensure optimal customer service.
  • Generate form letter(s) and mail were applicable.
  • Maintain tickler system to ensure  a timely response.
  • Provide back-up support for customer service team members.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time


  • High school diploma or equivalent.
  • Post high school education preferred.
  • Medical terminology course helpful.

Knowledge, Skills, Abilities

  • Must project courteous and patient image over the telephone.
  • Excellent communication skills.
  • Ability to use word processing software.
  • Knowledge of telephone systems.
  • Bilingual preferred (English and a second language)
  • Ability to perform effectively under pressure without direct supervision.


  • Minimum 3-4 years of experience in healthcare industry.
  • Experience in internet-based research, and client/account management and/or sales support function.  
  • Specific medical management industry experience strongly preferred.

Mental and Physical Requirements        

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and travel required.

Equal Opportunity Employer