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Account Manager in Elkridge at KEPRO

Date Posted: 9/12/2018

Job Snapshot

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    At least 2 year(s)
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Job Description



JOB TITLE:            Account Manager                                                                                           

REPORTS TO:      VP, Business Development

DEPARTMENT:  Business Development

FLSA STATUS:     Exempt

Summary Description

Build strong relationships with customers’ senior management and account management staff.  Develop a business partnership that promotes opportunities for growth and revenue while supporting the customer’s growth objectives.  Optimize service to customers by identifying their needs and engineering adaptations of products and services.  Provides high level internal communications within KEPRO regarding client’s partners and market issues.



  • Develop and strengthen relationships at the account management and senior management levels of key clients.  Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.
  • Serve as subject matter expert to customer by providing high level product and service information.  Demonstrate the impact of KEPRO’S services for cost reductions and operations improvements.  Manage contract and scope of work to ensure proper services are provided and avoid non-reimbursed services.  Up sell more services to existing traditional customers as well as to re-sell customers and Partners.
  • Establish and regularly update a strategic plan for each assigned account.  Components of the plan to include schedule of deliverables with time frames, identified goals, customer relationship enhancements, and revenue growth.
  • Contributes to Sales strategy by identifying short-term and long range issues to be addressed.  Provides customer and market information, recommends options and courses of action, and provides implementation directives.  Join Sales presentations as needed.
  • Educates customers on KEPRO’s philosophy of managed care, provides information on products and services as it relates to customer’s needs.
  • Prepares customer reports which demonstrate the customer’s usage, trends, needs, and tracks issues.
  • Facilitates the implementation process, connects Operations, Finance and Clinical areas to the new client. Serve as key member of the Implementation team, acting as Implementation Manager as needed.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time


•             Bachelors Degree required.

•             Excellent verbal/organizational skills required. 

•             Ability to analyze, interpret and present information is essential.  Public speaking experience is preferable. 

•             Must be able to establish and cultivate relationships both internally and with external customers. 

•             Must be able to travel. 


  • 2 years recent experience in account management.
  • Experience within EAP and/or Behavioral Health preferred


Mental and Physical Requirements        

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

Equal Opportunity Employer


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