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Account Manager in Elkridge, MD at KEPRO

Date Posted: 2/12/2018

Job Snapshot

Job Description



JOB TITLE:            AccountManager                                                                                           

REPORTS TO:      VP,Business Development

DEPARTMENT:  BusinessDevelopment

FLSA STATUS:     Exempt

Summary Description

Build strong relationships with customers’ senior managementand account management staff.  Develop abusiness partnership that promotes opportunities for growth and revenue whilesupporting the customer’s growth objectives. Optimize service to customers by identifying their needs and engineeringadaptations of products and services. Provides high level internal communications within KEPRO regarding client’spartners and market issues.



  • Develop and strengthen relationships at theaccount management and senior management levels of key clients.  Identify current and future servicerequirements by establishing personal rapport with key individuals whounderstand service requirements.
  • Serve as subject matter expert to customer byproviding high level product and service information.  Demonstrate the impact of KEPRO’S servicesfor cost reductions and operations improvements.  Manage contract and scope of work to ensureproper services are provided and avoid non-reimbursed services.  Up sell more services to existing traditionalcustomers as well as to re-sell customers and Partners.
  • Establish and regularly update a strategic planfor each assigned account.  Components ofthe plan to include schedule of deliverables with time frames, identifiedgoals, customer relationship enhancements, and revenue growth.
  • Contributes to Sales strategy by identifyingshort-term and long range issues to be addressed.  Provides customer and market information,recommends options and courses of action, and provides implementationdirectives.  Join Sales presentations asneeded.
  • Educates customers on KEPRO’s philosophy ofmanaged care, provides information on products and services as it relates to customer’sneeds.
  • Prepares customer reports which demonstrate thecustomer’s usage, trends, needs, and tracks issues.
  • Facilitates the implementation process, connectsOperations, Finance and Clinical areas to the new client. Serve as key memberof the Implementation team, acting as Implementation Manager as needed.

The list of accountabilities is not intended to be all-inclusiveand may be expanded to include other duties that management may deem necessaryfrom time to time


•             BachelorsDegree required.

•             Excellentverbal/organizational skills required. 

•             Abilityto analyze, interpret and present information is essential.  Public speaking experience ispreferable. 

•             Must beable to establish and cultivate relationships both internally and with externalcustomers. 

•             Must beable to travel. 


  • 2 years recent experience in account management.
  • Experience within EAP and/or Behavioral Healthpreferred


Mental and PhysicalRequirements        

The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job.  Reasonableaccommodations will be made as required by law in an attempt to enable anindividual with a disability to perform the essential functions of this job.While performing the duties of this job, the employee is regularly required tosit for prolonged periods of time; key and/or control objects; interactextensively with internal and external customers; occasionally lift and/or moveobjects weighing up to 10 pounds; and occasionally travel within the state.

Equal Opportunity Employer


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