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Customer Service Representative in Seven Hills, OH at KEPRO

Date Posted: 2/11/2018

Job Snapshot

Job Description

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 1 billion people receive the right care, at the right time, in the right setting. KEPRO is seeking experienced and highly professional 

                                                   Customer Service Representatives - Navigation Intake

Responsible for supporting the Medicare Patient NavigationProgram in the following Areas:

                *Assistthe Navigation Team with identifying the appropriate Medicare Beneficiaries tocontact regarding their interest in participating in Health Care Navigation activitiesintended to avoid unnecessary Hospital re-admissions, reduce frequency of tripsto Hospital Emergency Rooms and increase Patient Satisfaction

                *Makingand answering phone calls with Beneficiaries and family members to facilitateparticipation in the Navigation Process

                *Assistwith developing and populating Data Bases to track progress and report on thestatus and outcomes of Health care navigation Programs

                *Mailingout information to patients, families, Providers and Community Resources.

                *Foster effective working relationships between KEPRO’sinternal & external customers.

                *Performother Duties, as assigned


               *Working knowledge of Medicare Rules & Regulations

                *Experienceworking with Health Care Navigation, Care management and/or Disease managementprograms

                *Familiaritywith Medical Terminology

                *2-3years Health Care Call center experience

                *Experienceworking with PC-based Computer Systems including Microsoft Products and database population

                *Goodindependent decision-making skills

                *Abilityto work independently with good organizational skills.


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