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EAP Consultant in Elkridge, MD at KEPRO

Date Posted: 11/29/2018

Job Snapshot

Job Description

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional 

EAP Consultant 


Performs in-depth telephonic assessments and consultations; provides short-term problem resolution; referral and follow up for managers, employees and family members covered by Employee Assistance Program.  


  • Performs routine and urgent clinical risk assessments; expert consultation; short term problem resolution; referral and follow up for all members seeking services.   (75%)
  • Performs management consultation services to all levels of management and human resources within our extensive customer base.  The EAP Consultant must be able to assess a wide array of workplace issues and develop appropriate action plan.  The consultant must be knowledgeable of key legislation impacting the workplace such as ADA, DOT, and Sexual Harassment and Duty to Warn.  (10%)
  • Demonstrates thorough understanding of APS’ customer base and be up to date with issues impacting customers, both from a legislative perspective as well as from a customer specific perspective.  (10%)
  • Other duties as assigned in order to assist internal and external customers in achieving EAP departmental goals. (5%)


  • Master’s Degree in Social Work, Counseling, Psychology or related field required.
  • Independent license and CEAP preferred.


  • Minimum 3-5 years employment in the mental health field where the assessment of mental illness and substance abuse was a key function
  • EAP experience (2 years preferred)
  • Some call center experience is highly preferred


  • Must demonstrate knowledge of workplace risk factors and be able to assess potential violence in the workplace. The consultant should understand the CISD process and be able to develop an action plan to address immediate customer needs
  • Must have the clinical expertise to perform a thorough risk assessment and develop an action plan that meets clients immediate and short term needs
  • Advanced knowledge in chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities
  • Must have knowledge of confidentiality laws and their exceptions
  • Understand the concept of the dual client.


  • Ability to multi-task in a fast paced environment
  • Ability to remain calm in a crisis
  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Ability to problem-solve, exercise judgment, and make critical decision
  • Strong organizational skills
  • Strong interpersonal skills in an environment that requires a team effort
  • Creativity and ability to “think outside the box.”
  • Self-starter with drive and desire to learn
  • To be flexible and adapt to change
  • Ability to work independently but know when to seek supervision if needed
  • Perform risk assessments (depression, substance, domestic violence, suicide, homicide and the potential for workplace violence) with the ability to engage and direct clients to appropriate resources based clinical presentation and level of urgency
  • Must have the ability to assess an array of complex psychiatric and work/life needs in a diverse client population

KEPRO offers challenging careers, excellent benefits and opportunities for advancement.  For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at for more information on the KEPRO Family of Companies.   

EOE AA M/F/Vet/Disability

KEPRO is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.