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Lead Customer Service Representative in Tampa, FL at KEPRO

Date Posted: 10/24/2018

Job Snapshot

Job Description

Accountabilities

 

•         Monitors and directs daily workload of customer service areas, ensuring performance standards are met.

•         Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies. 

•         Resolves issues and addresses customer complaints on incoming calls.

•         Assists with the training of new customer service staff.

•         Consults with the Supervisor, Customer Service on complicated or complex unresolved issues.

•         Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times. 

•         Interacts with hospitals, physicians, beneficiaries, or other program recipients. 

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