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Manager, Quality and Education in Scarborough at KEPRO

Date Posted: 9/2/2018

Job Snapshot

Job Description



JOB TITLE:            Manager, Quality and Education

REPORTS TO:      Director, Quality Management

DEPARTMENT:  Operations

FLSA STATUS:     Exempt

Summary Description

Oversees and facilitates all QI activities; provides continuous improvement strategies, principles, methodology, techniques, and data analysis. Utilizes measurable indicators and outcome measurements to determine whether the desired organizational results are achieved.


  • Responsible for planning, developing, facilitating and evaluating outreach and education programs for providers and physicians, including on-demand webcasts.
  • Develops and facilitates training programs for staff.
  • Conducts education needs assessments and designs curriculum appropriate to the service needs.
  • Accountable for designing instruments to document and obtain participant evaluation of program content; reviewing, and analyzing evaluation results for future program planning.
  • Designs and produces educational materials targeting members and their stakeholders.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.


  • Bachelor’s Degree required.
  • Adult Education Teaching Certificate or training in instructional design, adult learning, education, instructional technology or related field, strongly preferred.

Skills, Knowledge Abilities (SKA)             

  • Knowledge of CQI tools, curriculum development, course planning and effective uses of technological education tools and audio/visual equipment required.
  • Exceptional organization, customer service, communication skills including writing and facilitation and a strong team ethic is a must.
  • Ability to manage multiple and changing priorities with sometimes conflicting deadlines.
  • Must be proficient with Microsoft Software.
  • Ability to become proficient in additional educational software and to use the Internet as a research tool also helpful.              


  • 5-7 years’ experience in a healthcare environment.
  • Minimum 5 years training and expertise in preparing and delivering informational and instructional programs for adults, required.
  • Minimum 3 years continuous QI/QA experience required.

Mental and Physical Requirements        

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability