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Quality Specialist in Henrico at KEPRO

Date Posted: 3/10/2019

Job Snapshot

Job Description

Quality Improvement Specialist

Summary Description

Plans, develops and monitors the internal quality program for all KEPRO activities related to assigned contracts.  Performs quality record reviews on review staff.  Prepares all quality relate reports.  Identifies quality training needs of staff and coordinates with Corporate Training Team relative to those needs. 


  • Oversees and facilitates all Quality Improvement (QI) activities for assigned contracts.
  • Maintains IQC databases and/or other required documentation to measure quality performance. Modifies data capture as necessary to reflect changes in contract requirements.
  • Develops Tools to be utilized in measuring staff performance measurement. (Accuracy & Inter-rater Reliability) and other QI studies. Prepares reports and documents as indicated/required.
  • Coordinates with the Operational Leadership and the Medical Director to monitor results for physician reviewers. Identifies training needs and coordinates with Corporate Training Team.
  • Identifies training needs and coordinates with the Corporate Training Team in developing educational programs for the contract review staff.
  • Develops or assists in developing tools to measure effectiveness indicators and outcome measurements to determine whether and to what extent the training effort produces the results desired to the participants.
  • Analyzes quality review activities within the assigned contract. Present findings, conclusions and recommendations to Operational Leadership, and the Medical Director.  Identifies opportunities for improvement and recommends changes to record review processes as needed.
  • Develops standardized Quality Management Reporting tool to be utilized in providing quality information back to the client and internal staff. Reviews completed reports for measurement accuracy, action plans if necessary and ongoing plans, prior to being sent out to clients.  . 
  • Promotes a culture of quality performance and quality improvement through out the organization.
  • Develop tools to measure Gold Standard monitoring for reviewer activities. Work with KePRO Corporate quality team to develop tool to be used that will measure IRR.  Analyze outcome reports and identify training needs and coordinate with Corporate Training Team.  Ongoing monitoring to assess effectiveness of training.
  • Develops, coordinates and monitors the customer survey project performed four times per year, Analyzes the outcomes and identifies areas of improvement and works with the Operational Leadership, and the Medical Director and coordinates with the Corporate Training Team to develop training modules for staff to improve results
  • Assists in ongoing compliance with Federal, State and national accreditation standards/regulations.
  • Utilizes quality improvement methods, tools and techniques.
  • Assists with other duties as assigned.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time


  • Active RN, LPN licensed health professional
  • Bachelor’s degree in related discipline or equivalent combination of experience and education.

Skills, Knowledge Abilities

  • Ability to communicate effectively (verbal and written) persons of diverse backgrounds and educational levels.
  • Excellent organization and interpersonal skills required.
  • Ability to prioritize and manage multiple assignments and adjust to changing priorities.
  • Skilled in working with others in a team environment.
  • Must be proficient in MS Office applications (Word, Excel, PowerPoint, and Access).
  • Proven skills using QI tools, methods and techniques such as:
  • Spreadsheet charting and graphing (Essential)
  • Knowledge of NCQA and URAC (Preferred)
  • Knowledge of InterQual (Preferred)
  • Knowledge and use of QI survey tools (Preferred)
  • Strong facilitation and presentation skills desirable.


  • Experience in quality assurance/quality improvement, preferred.
  • Two (2) years relevant experience including designing, developing and delivering educational sessions.
  • Experience assisting in developing and monitoring internal performance indicators.
  • Recent clinical experience preferred.

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel.

Equal Opportunity Employer